How come Starbucks generate a great deal hype for its consumers? What makes it very popular for the masses that there’s a good memoir entitled, “How Starbucks Saved My Entire Life”, making it just about the most described and wildly successful brands in the past?
The answer: excellent, exceptional customer service. That’s exactly what the Starbucks distinction is all about in comparison to each of the baristas or take out attendants off their food or coffee establishments. I’m not a Starbucks fanatic, mind you, but I’ve been a normal customer of numerous coffee hangouts everywhere and I can evidently claim that the Starbucks staff serve their patrons with top-notch customer service and enthusiasm.
So for lead generation companies and telemarketing call centers out there, exactly what can we study from the Starbucks baristas regarding customer service?
Client satisfaction needs to be the primary goal of your own employees. Starbucks staff always prioritize the requirements of their customers and they interact with each other to obtain that. Bear in mind that the teamwork in the members is really what helps customers to have a positive experience. How good is your firm in bringing the team together as a way to serve the sales leads and clients?
Offer some freebies and samples. Free samples is your strategy for expressing you are happy with the value of your products or services. Particularly if you have starbucks coupon code, it’s rare to walk in a store in those days that there’s no free sample being given. Exactly what are you supplying free of charge so that you can show your business leads and prospects the value you can offer them? A free eBook perhaps, or white papers?
Know their names and about their lives, too! The trademark Caramel Macchiato is not just transaction 539. It’s Liz’s favorite drink. The Venti Signature Hot Chocolate is not only for the gentleman in the bar. It’s for Cody. Starbucks baristas know their customers’ names. Are you aware the names of your prospects? Aside from the name, what else have you any idea in regards to the lives and businesses of the B2B leads and customers? Starbucks staff don’t just know Liz’s name; they know that she’s a retired teacher in San Francisco who loves gardening as her hobby. Starbucks workers find out more about Cody than just his name; they know that he owns a construction business, has an 11-year-old daughter, and plays golf on Saturdays. Think about you? Simply how much have you any idea relating to your leads and clients?
Rectify your mistakes. Apart from readily taking responsibility, employees of Starbucks readily correct their mistakes. For instance, if customers are made to await a very long time, an apology is not going to suffice-they also receive coupons for beverage. If your drink is performed the wrong way, they may remake it-no further questions. How much time or how quickly do you rectify your errors? When it comes to customer support, how fast you solve an issue really matters. Though it’s provided that we all make a few mistakes sometimes, it is still the promptness of methods we correct those slip-ups that creates the real difference.